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SALON EAST

Policies

PROMOTIONS

Promotions cannot be combined with any other specials/promotions or used on "package" specials.

CONSULTATION POLICY

Consultations are free. However if you don't show up you will then be charged $50.

CANCELLATION POLICY

Your appointment time is reserved especially for you. We kindly ask for 48-hour notice for any cancellations or reschedules.

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Cancellation Fees

 

​* Less than 48-hour notice: 50% of the scheduled service 

* No-shows: 100% of the scheduled service 

* Late arrivals (15+ minutes): May be charged 100% of the service 

* Multiple services or service packages not canceled within 24 hours will be charged 100% of the      reserved service total.

* Additional Details

* A credit card is required to reserve all appointments online and may be held for certain services.

* Cancellations must be made by phone with our front desk after 48 hours: 262-673-5633

  (No online cancellations accepted after 48 hours.)

Each guest is allowed one emergency cancellation within 1 year.

This policy helps us respect our team’s time and offer openings to guests on our waitlist.

Thank you for understanding and supporting Salon East Salon & Spa 

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RETURNED CHECKS

 Any returned check will result in a $25.00 service charge plus the face amount of the check to be paid before any other services can be rendered.

FEES

All fees for services rendered are expected upon completion of services. We will be more than happy to discuss all charges and fees. Considering that all services are individually priced, please request a total price prior to receiving services.

RETURN POLICY

Retail products may be returned with a valid receipt within 30 days of purchase.  A store credit/gift card will be issued for all returns.  (No cash credit)

REDO POLICY

  •  No cash refund will be given after you have left the salon.

  •  If you have any problem or concern to the service staff please inform us at checkout.

  • If you paid and left the salon, we will consider that you accepted and was happy with the complete result of service/staff.

  • No refund will be given just because you simply changed your mind.

  •  If another business or yourself has altered or touched what was done within our business we can not refund you nor redo your service. 

PAYMENT

We accept Visa, Master Card, and Discover. Service provider has Venmo if you would like to give them a gratuity.

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